-
Create the right conditions to build citizen facing AI services
Building AI services for citizens is fundamentally different from deploying internal productivity tools. Here are some factors you should consider to deliver safely and effectively.
-
Lean Governance for Digital Service Delivery
This post explores the challenges digital teams navigate in existing governance structures and how lean governance can empower teams to make decisions and solve problems, whilst still providing assurance to stakeholders.
-
How to Build Delivery Capability in Government
Building delivery capability in government takes more than strategy. Start with real problems. Hire great practitioners. Blend teams wisely. Scale sustainably through governance that enables, not blocks. Delivery isn’t transformation—it’s a habit worth investing in.
-
Digital front door: Alternatives to a business case
How to respond to new project requests quickly using lightweight documentation and analysis techniques
-
March 24′ – Onboarding, Consulting & Delivery Training
Talk about my onboarding experience at Softwire and what advice I’ve received about transitioning to consulting. Also discuss a multi-pronged approach to delivery training, promoting continuous learning and development.
-
January ’22 – Important lessons learnt
Sharing some outputs from a retrospective session this week [When I say this week, I wrote this in January but forgot to press publish until August 🤯]: We experienced difficulty adopting OKRs as the mechanism of identifying, tracking and measuring success. The ‘why’ was unclear. KRs included external dependencies that the team did not have…
